NEED TO RETURN
It's super easy!
IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE MAKE SURE TO:
- return your item in the original packaging
- submit your return within 30 days (45 days for Silver & 60 days for Gold Loyalty Club Members) after receiving your package
- only return the wrong/faulty item, if our customer care team asks you to
- treat the activewear with care when trying it on
- wear underwear when trying them on
- not remove any labels or tags
DIRTY/WORN CLOTHING OR PIECES MISSING TAGS/LABELS WILL NOT BE REFUNDED!
HOW DO I RETURN AN ITEM?
Having to return something can be annoying – we totally get that. So, to make it as easy as possible for you, simply go to oneractive.com/Returns and get your prepaid shipping label.
REFUND & STORE CREDIT
When registering a return, you can choose either to receive a refund or store credit (Gift Card) as compensation.
Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund/gift card to be issued.
For more info, read our returns policy.
If you choose to receive a refund, the return costs are .
If you choose to receive a Gift Card, the return is free of charge.
If you choose to receive a store credit, we will provide you with a discounted return label and the discounted return costs will be deducted from your final refund.
If you choose to receive a refund, the full return costs will be deducted from your final refund.